What are the statuses of the orders?
Why my purchase didn’t go through?
How can I receive assistance by the Helo Health Support Team?
Does Helo provide a guaranteed delivery date for warranty repairs or replacements?
What happens if I ship the Helo Device without a valid and authorized RMA Number or with an expired RMA number?
Is the Limited Warranty transferable?
What do I need to be eligible for the Limited Warranty?
How long is the Warranty Period for Helo Devices?
What is not covered by the Limited Warranty?
Can a customer return eligible individual products that are purchased as part of a kit, bundle, or a package for a partial refund?
What happens if I refuse a delivery from the Helo Store?
In what currency are prices stated and transactions processed on the Helo Store?